Shipping with Knichel Logistics
At Knichel Logistics, we know that your time is valuable and so is your freight. That is why we aim to be a solutions provider for your transportation needs – someone who understands your business requirements and objectives and will tailor solutions to meet your needs. Knichel Logistics is a full service, non-asset based truckload, less than truckload, and intermodal provider that offers transportation services and solutions to more than 1,000 shippers by utilizing a vast nationwide carrier network. Since our inception in 2003, we have exponentially increased revenue, carrier relationships, and technology while maintaining a core staff of experienced personnel.
What sets us apart from other transportation providers is our dedication to establishing relationships and providing solutions to our customers, rather than simply providing a service. We have a dedicated team of customer service and operations personnel that are committed to building relationships and executing to the satisfaction of all customers with each and every shipment. By knowing our customers’ requirements inside and out, we become an extension of their business which leads to proactive supply chain management and cost savings.
What Our Customers Have to Say
Hi Kristy – Happy New Year and I hope all is well with you. As we get into 2018 and this crazy trucking market, I just wanted to say thanks for all of the support your folks have given us over the past couple of months. In talking with our folks at the warehouse, Knichel has been one of two companies that have been the best at providing trucks at rates that you stand by (i.e., not coming back in a day or two to change them) and also the best in actually having the trucks show up and keep their appointments. We really appreciate your service as it is extremely important to our business at this time of year to get our product out to our customers during our peak promotional period and get them set up for the upcoming decking season.
Just wanted to drop you a quick note to say thanks for your team’s service and we look forward to continuing our relationship through 2018.
Casey – I just need you to know that you were so unbelievably helpful with this shipment and I can’t express how appreciative I am for the way you were able to help me. This has finally delivered and it was 100% due to your effort.
Thank you again!!
I’ve written to you in the past, but wanted to say thank you, again, for having a fabulous team at Knichel!
Rochelle Schneider and Jodi Hall did another awesome job! We had a very difficult shipment this week that was beyond frustrating and your team worked through it all, helped to get it all figured out and went above and beyond to get answers and get this shipment delivered. THANK YOU for everything you do!
I would like to give praise to your employee Rochelle Schneider. She worked diligently with me today to help resolve an issue with a shipment we were having picked up. The carrier was claiming the shipment would be class 77.5 instead of class 55. She listened to the problem, provided feedback and even emailed “proof” that this shipment would be 55 and definitely not 77.5 as the carrier was insisting. We came up with a solution together and everything is taken care of now.
Long story short, she did a fantastic job and was a pleasure to talk to. It’s not often that there are genuinely helpful people in this line of work, but I have noticed that Knichel is consistent in their professionalism. I also, recently, had the chance to meet Jodi Hall, our account manager, when she stopped into my office. Jodi was also very nice to talk to and has always been very helpful.
Thank you for all Knichel does! It’s greatly appreciated!
Sue Rocks!!! I honestly don’t know exactly how she makes things happen where other companies straight fail. In addition to her way with customers, I have a feeling it’s her relationship with carriers that makes them willing to go the extra distance to get equipment or find a driver. It’s exactly this type of situation that makes it easy for me to explain why I use Knichel Logistics for shipments, even if the rate is higher. Recovering 1 shipment may not seem like a big deal, but this shipment is for a facility that is running a production, and their entire production line would have shut down if this load was not recovered. The thought of dozens of people counting on their 8-hour production shift is something we should all take very seriously. Anyway, the fact the Sue coordinated with rates, carriers, and with me so quickly – I am sincerely impressed.
How can you put a price on great customer service, hmmm??
Perfect service as always. Greatly appreciated!
The rate was approximately $50 higher than your competitor, but you guys have been doing such a great job, I would prefer to give you the business wherever possible.
We greatly appreciate your willingness to work with us through this unfortunate situation. The revised pricing you have provided will enable us to continue to handle this business without us having to take on too much additional expense. You guys have always provided exceptional customer service and we are very thankful for all that you guys have done both operationally and in terms of pricing. I know our opportunities are not always the easiest but it’s with your support that our companies will be able to grow together for the long term. You guys are awesome!
I started using this carrier and they are absolutely great. On time and on point. Please reach out to Kelly or Emily and get great rates and reliable service.